Refund policy
(A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.)
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within 30 days without giving any reasons.
The cancellation period is 30 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods 2 as part of a single order and these are delivered in 3 a single shipment;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided you have ordered several goods as part of a 4 single order and these are delivered separately;
- 5 on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, 6 provided you have ordered goods that are delivered in several partial shipments or pieces;
To 7 exercise your right of cancellation, you must inform us (Netwark GmbH, Oehleckerring 11, 22419 Hamburg, Phone: 04022853663, Email: info@kingcamp.de) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to cancel this contract. You can use the attached model cancellation form, but this is not mandatory.
To 8 meet the cancellation deadline, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation 9 period has expired.
Consequences of Cancellation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting 11 from your choice of a delivery method other than 12 the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day 13 on which we receive the notification of your cancellation of this contract. For this refund, 14 we use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged 15 fees for this refund.
We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the 16 goods, whichever is earlier.
You 17 must return or hand over the goods to us immediately and in any case no later than within 14 days from the day on which you inform us of 18 the cancellation of this contract. The deadline is met if you send the goods before the 19 14-day period expires.
We bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality 20 of the goods.
Exclusion or Expiry Reasons
The right of cancellation does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive 22 or that are clearly tailored to the personal needs of the consumer;
- 23 for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract, but which can be delivered at the earliest 30 days after the contract is concluded and whose current value depends on fluctuations in the market over which the entrepreneur has 24 no influence;
- for the delivery of newspapers, magazines, or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely in contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
25- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Cancellation Form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Netwark GmbH, Oehleckerring 11, 22419 Hamburg, Email: info@kingcamp.de :
- I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/
the provision of the following service ()
- Ordered on ()/received on ()
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate.